10 Jul 2017

In an earlier post I suggested that those concerned with beneficiary feedback have a great deal to learn from Open Consumer Feedback. I implied that if it was deployed well, an Open Beneficiary Feedback system may be as positive and disruptive an innovation for public...

4 Jul 2017

Deploying or working  with an Open Beneficiary Feedback platform is a high risk but high reward undertaking.

Let me first address the risks openly: 

  1. Because Open Beneficiary Feedback platforms are transparent, it will be possible for critics, journalists, people...

25 May 2017

Open Beneficiary Feedback is a transparent and autonomous form of beneficiary feedback that triggers positive behaviour changes. It is the only form of feedback that truly gives power to the beneficiary. It is to the beneficiary survey, what Open Consumer Feedback is t...

12 Apr 2017

The origins of Open Consumer Feedback

The Open Consumer Feedback has its roots in the consumer satisfaction survey.  Surveying customers for their satisfaction is a relatively recent industry. A pioneer of the sector, JD Power, started his eponymous company in 1968. I...

8 Feb 2017

The simplest answer to the question "When does feedback equal power?" is that feedback is empowering when it leads to change. But there is a little more to it than that. When is genuine, positive change most likely to happen as a result of feedback? 


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About Fredrik

Fredrik has over 25 years experience working to to find practical solutions for building integrity and trust, and curbing corruption. He has worked with communities, NGOs, governments, international organisations, and business in more than forty countries.  

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