Three months ago news of a "sex scandal" involving Oxfam's staff in Haiti made headlines around the world. This was followed by weeks of dreadful news stories about more than a dozen major international humanitarian and development NGOs. The #MeToo and #timesup movemen...

Swiss Solidarity is an NGO that raises money from the general public for emergency and humanitarian appeals.

They raised more than 30 million Swiss francs  from the general public and private donations in response to the earthquakes that devastated Nepal in April...

In an earlier post I suggested that those concerned with beneficiary feedback have a great deal to learn from Open Consumer Feedback. I implied that if it was deployed well, an Open Beneficiary Feedback system may be as positive and disruptive an innovation for public...

Deploying or working  with an Open Beneficiary Feedback platform is a high risk but high reward undertaking.

Let me first address the risks openly: 

1. Because Open Beneficiary Feedback platforms are transparent, it will be possible for critics, journalists, people...

I was in Armenia last week with my colleague Edward Irby to lay the groundwork for our first Open Beneficiary Partnership with the Asian Development Bank and the Government of Armenia, with support from the Japan Fund for Poverty Reduction at the ADB.

This is our first...

Open Beneficiary Feedback is a transparent and autonomous form of beneficiary feedback that triggers positive behaviour changes. It is the only form of feedback that truly gives power to the beneficiary. It is to the beneficiary survey, what Open Consumer Feedback is t...

The origins of Open Consumer Feedback

The Open Consumer Feedback has its roots in the consumer satisfaction survey.  Surveying customers for their satisfaction is a relatively recent industry. A pioneer of the sector, JD Power, started his eponymous company in 1968. I...